Fault situation communication

We will notify you of planned outages via text message, either in advance or quickly following a sudden disruption, so that you can prepare for it. Providing information increases safety and trust.

If you have a publicly available phone number, you do not need to register it in the customer portal. If you have a work or private number, you must register your phone number to receive text messages.

The owner of a rental or vacation home, summer cottage or similar can also register their phone number at that address if their permanent home address is elsewhere. You can subscribe to newsletters from more than one address. We automatically send a text message to residents over the age of 16 whose phone number and address are public.

Register your number with the service separately if
• your telephone subscription is private or prepaid
• your telephone subscription is registered to an address other than your home address (e.g. work phone or holiday home/cottage)
• you have forbidden your operator from giving out your number/address

Ordering a PIN code
1. Enter your name, phone number (in the format 0401234567) and/or email address in the fields.
2. Click the Send PIN button. You will soon receive a four-digit PIN via text message and/or email. If you provided a landline number, you will soon receive a call listing the four-digit PIN.
3. Enter the PIN code you received in the field provided.
4. Click the OK button.

Adding a street address
1. First enter the postal code, then the street name and house number in separate fields. Note: fields are auto-filled!
2. Check the address information you entered and click the Continue button to confirm the registration of your address information.
3. You are done and will receive a message in the way you chose if there is a fault or disruption at the address you provided. You can close the tab/browser.
Please note that you can register more than one address, for example a summer cottage or the address of a close relative. Maintenance companies, property managers and other companies can order disturbance reports from the address of the property they manage.

Keep your contact information up to dateIf your address or phone number changes, you can always update your information by logging in again. Order a new PIN code when you want to edit or delete your information.

Privacy Policy
We do not use the numbers stored in the system for anything other than reporting problems. The numbers are not sold or given away and they remain stored on a password-protected server that only people using the SMS system can access. Note: a municipal operator will never ask for payment information or send invoices to its customers by SMS. If this happens, it may be phishing over the phone, or so-called “smishing”.